Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 440 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
2. 2.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
3. 3.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) eating while talking (d) calling very late
4. 4.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) calling very late (d) speaking clearly
7. 7.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) saying thank you (d) saying your name
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) greeting first (d) mumbling your name
9. 9.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) stating why you called (d) greeting first
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “calling very late” is a polite phone habit. (a) False (b) True
12. 12.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
13. 13.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
14. 14.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) saying thank you (d) asking “Is now okay?”
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
17. 17.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
19. 19.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
21. 21.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) saying thank you (d) calling at a fair time
22. 22.True or false: “noting key details” is a rude phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) calling at a fair time (d) chatting to others
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) a noisy background (d) mumbling your name
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) not saying who you are (d) a noisy background
30. 30.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) chatting to others (d) saying your name
31. 31.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) noting key details (d) eating while talking
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) a noisy background (d) saying your name
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) calling very late (d) asking “Is now okay?”
35. 35.True or false: “calling very late” is a rude phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) mumbling your name (d) chatting to others
37. 37.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) hanging up suddenly (d) chatting to others
38. 38.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) asking “Is now okay?” (d) saying your name
39. 39.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a polite phone habit? (a) noting key details (b) shouting into the phone (c) a noisy background (d) mumbling your name

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