Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 45 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) noting key details (d) calling at a fair time
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) hanging up suddenly (d) asking “Is now okay?”
5. 5.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) shouting into the phone (d) not saying who you are
6. 6.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
9. 9.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) chatting to others (d) hanging up suddenly
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) asking “Is now okay?” (d) noting key details
11. 11.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling very late (d) stating why you called
12. 12.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) calling very late (d) speaking clearly
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) saying thank you (d) a noisy background
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) calling at a fair time (d) chatting to others
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
18. 18.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) chatting to others (d) greeting first
21. 21.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) saying your name (d) speaking clearly
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
25. 25.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) asking “Is now okay?” (d) calling very late
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
30. 30.True or false: “noting key details” is a rude phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) shouting into the phone (d) calling at a fair time
32. 32.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
33. 33.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) mumbling your name (d) calling at a fair time
36. 36.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
38. 38.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) saying your name (d) stating why you called

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students