Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 441 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) hanging up suddenly (d) saying your name
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) stating why you called (d) a noisy background
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
6. 6.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
10. 10.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) stating why you called (d) calling very late
13. 13.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “greeting first” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) stating why you called (d) calling very late
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
17. 17.True or false: “saying your name” is a rude phone habit. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) calling at a fair time (d) chatting to others
19. 19.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
20. 20.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
22. 22.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) calling at a fair time (d) mumbling your name
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) not saying who you are (d) calling very late
25. 25.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) stating why you called (d) speaking clearly
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) not saying who you are (d) mumbling your name
31. 31.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
32. 32.True or false: “greeting first” is a polite phone habit. (a) True (b) False
33. 33.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) not saying who you are (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) calling very late (d) shouting into the phone
35. 35.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
36. 36.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
39. 39.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) speaking clearly (d) shouting into the phone

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