Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 442 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) saying thank you (d) asking “Is now okay?”
3. 3.Which of these is a rude phone habit? (a) a noisy background (b) calling at a fair time (c) saying thank you (d) noting key details
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) asking “Is now okay?” (d) eating while talking
5. 5.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) not saying who you are (d) hanging up suddenly
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) hanging up suddenly (d) saying thank you
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) calling at a fair time (d) a noisy background
15. 15.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
16. 16.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
17. 17.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
18. 18.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) saying your name (d) greeting first
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) eating while talking (d) saying your name
21. 21.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
22. 22.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) asking “Is now okay?” (d) mumbling your name
24. 24.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
27. 27.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) hanging up suddenly (d) saying your name
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
29. 29.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) greeting first (d) saying your name
33. 33.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
36. 36.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
37. 37.Which of these is a polite phone habit? (a) greeting first (b) mumbling your name (c) chatting to others (d) not saying who you are
38. 38.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) saying your name (d) saying thank you
39. 39.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit

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