Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 443 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a polite phone habit. (a) False (b) True
2. 2.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
5. 5.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) calling very late (d) asking “Is now okay?”
9. 9.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) saying your name (d) shouting into the phone
10. 10.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
11. 11.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) noting key details (d) saying your name
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) saying thank you (d) speaking clearly
13. 13.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) saying thank you (d) speaking clearly
14. 14.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
19. 19.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) shouting into the phone (d) a noisy background
20. 20.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
21. 21.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
22. 22.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) saying your name (d) calling at a fair time
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) hanging up suddenly
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
27. 27.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
28. 28.True or false: “greeting first” is a rude phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) shouting into the phone (d) greeting first
32. 32.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) shouting into the phone (d) noting key details
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
34. 34.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) calling at a fair time (d) greeting first
36. 36.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) calling at a fair time (d) asking “Is now okay?”
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) calling very late (d) asking “Is now okay?”
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit

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