Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 444 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) mumbling your name (d) stating why you called
6. 6.True or false: “noting key details” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling at a fair time (d) mumbling your name
10. 10.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a polite phone habit? (a) saying your name (b) shouting into the phone (c) eating while talking (d) hanging up suddenly
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
13. 13.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) saying your name (d) shouting into the phone
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) stating why you called (d) not saying who you are
17. 17.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) a noisy background (d) stating why you called
19. 19.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
20. 20.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
21. 21.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) saying thank you (d) calling very late
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “saying your name” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) noting key details (d) shouting into the phone
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) hanging up suddenly (d) a noisy background
31. 31.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
32. 32.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) hanging up suddenly (d) stating why you called
33. 33.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
34. 34.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) saying your name (d) hanging up suddenly
35. 35.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) mumbling your name (d) asking “Is now okay?”
36. 36.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling at a fair time (d) hanging up suddenly
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) eating while talking (d) speaking clearly
38. 38.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
39. 39.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) not saying who you are (d) mumbling your name
40. 40.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name

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