Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 445 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
2. 2.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
3. 3.Which of these is a rude phone habit? (a) saying your name (b) calling very late (c) greeting first (d) calling at a fair time
4. 4.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) not saying who you are (d) noting key details
5. 5.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) speaking clearly (d) asking “Is now okay?”
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
9. 9.True or false: “noting key details” is a rude phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
12. 12.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) not saying who you are (d) noting key details
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) a noisy background (d) mumbling your name
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) saying your name (d) not saying who you are
18. 18.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
20. 20.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
21. 21.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) calling at a fair time (d) chatting to others
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) a noisy background (d) calling very late
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) chatting to others (c) asking “Is now okay?” (d) saying your name
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) speaking clearly (d) not saying who you are
25. 25.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) asking “Is now okay?” (d) calling at a fair time
26. 26.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) eating while talking (d) saying your name
27. 27.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) noting key details (d) calling at a fair time
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) eating while talking (d) hanging up suddenly
30. 30.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) calling at a fair time (d) asking “Is now okay?”
34. 34.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
35. 35.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) shouting into the phone (d) speaking clearly
38. 38.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) speaking clearly (d) not saying who you are
39. 39.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit

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