Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 446 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) greeting first (d) saying thank you
4. 4.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) shouting into the phone (d) calling very late
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.True or false: “noting key details” is a rude phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
9. 9.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) not saying who you are (d) mumbling your name
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) calling at a fair time (d) noting key details
11. 11.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) eating while talking (d) speaking clearly
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) calling very late (d) not saying who you are
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) chatting to others (d) asking “Is now okay?”
16. 16.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) eating while talking (d) mumbling your name
17. 17.Which of these is a rude phone habit? (a) calling very late (b) stating why you called (c) saying your name (d) speaking clearly
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
19. 19.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) hanging up suddenly
20. 20.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) calling very late (d) eating while talking
24. 24.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
25. 25.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
26. 26.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
28. 28.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
29. 29.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) greeting first (d) a noisy background
32. 32.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
35. 35.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
36. 36.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) saying your name (d) calling at a fair time
37. 37.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
38. 38.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) stating why you called (d) a noisy background
39. 39.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) hanging up suddenly (d) chatting to others
40. 40.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack

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