Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 447 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) eating while talking (d) speaking clearly
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) chatting to others (d) greeting first
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) stating why you called (d) mumbling your name
4. 4.True or false: “calling very late” is a rude phone habit. (a) False (b) True
5. 5.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) saying your name (d) asking “Is now okay?”
7. 7.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) speaking clearly (d) hanging up suddenly
8. 8.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
9. 9.True or false: “saying your name” is a rude phone habit. (a) True (b) False
10. 10.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) saying thank you (d) not saying who you are
13. 13.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) not saying who you are (d) eating while talking
14. 14.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) saying your name (d) mumbling your name
15. 15.True or false: “calling very late” is a polite phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
17. 17.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) chatting to others (d) asking “Is now okay?”
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
19. 19.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) saying your name (d) mumbling your name
20. 20.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) calling very late (d) eating while talking
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) speaking clearly (d) eating while talking
23. 23.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) noting key details (d) stating why you called
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) asking “Is now okay?” (d) shouting into the phone
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
29. 29.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) mumbling your name (d) noting key details
32. 32.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) eating while talking (d) calling at a fair time
33. 33.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) shouting into the phone (d) calling very late
36. 36.True or false: “noting key details” is a polite phone habit. (a) False (b) True
37. 37.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
39. 39.True or false: “noting key details” is a rude phone habit. (a) True (b) False
40. 40.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music

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