Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 448 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) noting key details (d) eating while talking
2. 2.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
3. 3.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) saying thank you (d) chatting to others
5. 5.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) greeting first (d) shouting into the phone
8. 8.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) speaking clearly (d) calling very late
10. 10.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) hanging up suddenly (d) eating while talking
12. 12.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) greeting first (d) speaking clearly
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
16. 16.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
17. 17.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) speaking clearly (d) mumbling your name
18. 18.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) stating why you called
20. 20.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) speaking clearly (d) chatting to others
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) eating while talking (d) not saying who you are
23. 23.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
24. 24.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) calling at a fair time (d) a noisy background
25. 25.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.True or false: “calling very late” is a rude phone habit. (a) True (b) False
28. 28.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
29. 29.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
30. 30.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) calling very late (d) stating why you called
31. 31.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) speaking clearly (d) stating why you called
32. 32.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) speaking clearly (d) greeting first
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) calling very late (d) asking “Is now okay?”
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) stating why you called (d) hanging up suddenly
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) greeting first (d) mumbling your name
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit

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