Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 46 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
3. 3.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) shouting into the phone (d) calling very late
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
8. 8.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
9. 9.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
15. 15.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
17. 17.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a rude phone habit? (a) calling very late (b) speaking clearly (c) asking “Is now okay?” (d) stating why you called
19. 19.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
20. 20.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
21. 21.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
22. 22.Which of these is a polite phone habit? (a) shouting into the phone (b) stating why you called (c) a noisy background (d) not saying who you are
23. 23.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) saying thank you (d) stating why you called
24. 24.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) hanging up suddenly (d) speaking clearly
25. 25.Which of these is a polite phone habit? (a) hanging up suddenly (b) noting key details (c) eating while talking (d) calling very late
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) greeting first (d) a noisy background
27. 27.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) calling very late (d) hanging up suddenly
29. 29.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
30. 30.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) a noisy background (d) stating why you called
31. 31.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) saying your name (d) chatting to others
32. 32.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) eating while talking (d) stating why you called
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) asking “Is now okay?” (d) calling very late
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) saying your name (d) shouting into the phone
37. 37.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) saying thank you (d) a noisy background
38. 38.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) stating why you called (d) chatting to others
40. 40.True or false: “calling very late” is a polite phone habit. (a) False (b) True

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