Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 451 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) mumbling your name (d) asking “Is now okay?”
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) saying thank you (d) eating while talking
4. 4.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) hanging up suddenly (d) saying thank you
5. 5.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) calling at a fair time (d) calling very late
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) mumbling your name (d) calling very late
7. 7.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) greeting first (b) chatting to others (c) asking “Is now okay?” (d) noting key details
9. 9.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) eating while talking (d) calling at a fair time
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) shouting into the phone (d) asking “Is now okay?”
12. 12.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
13. 13.True or false: “noting key details” is a rude phone habit. (a) True (b) False
14. 14.True or false: “saying your name” is a rude phone habit. (a) True (b) False
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) shouting into the phone (d) calling at a fair time
16. 16.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) chatting to others
18. 18.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
19. 19.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) mumbling your name (d) calling very late
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
23. 23.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
24. 24.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) greeting first (d) mumbling your name
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
30. 30.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) saying your name (d) not saying who you are
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) noting key details (d) speaking clearly
32. 32.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) mumbling your name (d) greeting first
33. 33.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
37. 37.True or false: “greeting first” is a rude phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
39. 39.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
40. 40.True or false: “calling very late” is a polite phone habit. (a) False (b) True

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