Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 452 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
2. 2.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
3. 3.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) asking “Is now okay?” (d) eating while talking
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) calling at a fair time (d) chatting to others
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) shouting into the phone (d) eating while talking
8. 8.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) mumbling your name (d) hanging up suddenly
10. 10.True or false: “noting key details” is a polite phone habit. (a) False (b) True
11. 11.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
12. 12.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
13. 13.True or false: “saying your name” is a rude phone habit. (a) True (b) False
14. 14.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
15. 15.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
16. 16.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
19. 19.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) asking “Is now okay?” (d) stating why you called
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.Which of these is a rude phone habit? (a) hanging up suddenly (b) stating why you called (c) calling at a fair time (d) greeting first
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
27. 27.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) shouting into the phone (d) saying your name
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) greeting first (d) noting key details
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
30. 30.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) stating why you called (d) saying thank you
31. 31.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) saying thank you (d) not saying who you are
32. 32.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) mumbling your name (d) saying thank you
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) stating why you called (d) saying your name
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) saying your name (d) a noisy background
36. 36.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) saying your name (d) speaking clearly
37. 37.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) shouting into the phone (d) chatting to others
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit

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