Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 453 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) stating why you called (d) calling very late
2. 2.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
3. 3.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) asking “Is now okay?” (d) mumbling your name
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) calling very late (d) eating while talking
5. 5.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
6. 6.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
7. 7.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) shouting into the phone (d) hanging up suddenly
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
12. 12.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) saying your name (d) calling at a fair time
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) hanging up suddenly (d) noting key details
18. 18.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
19. 19.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) stating why you called (d) greeting first
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
25. 25.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) not saying who you are
26. 26.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) stating why you called (d) greeting first
28. 28.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) stating why you called (d) saying your name
29. 29.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) a noisy background (d) calling very late
30. 30.True or false: “calling very late” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) not saying who you are (d) hanging up suddenly
32. 32.True or false: “noting key details” is a rude phone habit. (a) True (b) False
33. 33.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) greeting first (d) shouting into the phone
34. 34.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) asking “Is now okay?” (d) noting key details
35. 35.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) not saying who you are (d) greeting first
38. 38.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) calling at a fair time (d) greeting first
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) mumbling your name (d) not saying who you are

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