Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 454 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) speaking clearly (d) hanging up suddenly
2. 2.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) calling at a fair time (d) saying your name
5. 5.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
6. 6.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) shouting into the phone (d) eating while talking
7. 7.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
8. 8.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) greeting first (d) asking “Is now okay?”
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) saying your name (d) hanging up suddenly
10. 10.True or false: “saying your name” is a polite phone habit. (a) False (b) True
11. 11.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
12. 12.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) greeting first (d) asking “Is now okay?”
13. 13.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) noting key details (d) calling very late
14. 14.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) noting key details (d) mumbling your name
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
17. 17.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) hanging up suddenly (d) saying your name
20. 20.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) shouting into the phone (d) mumbling your name
21. 21.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
22. 22.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
23. 23.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) shouting into the phone (d) saying thank you
25. 25.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
27. 27.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
28. 28.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) asking “Is now okay?” (d) saying your name
30. 30.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) shouting into the phone (d) noting key details
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) eating while talking (d) a noisy background
36. 36.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
37. 37.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) calling very late (d) hanging up suddenly
40. 40.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name

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