Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 455 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
4. 4.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) calling at a fair time (d) hanging up suddenly
6. 6.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) a noisy background (d) stating why you called
7. 7.True or false: “noting key details” is a rude phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
10. 10.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
12. 12.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) greeting first (d) mumbling your name
13. 13.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “noting key details” is a polite phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
17. 17.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) calling at a fair time (d) a noisy background
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) greeting first (d) asking “Is now okay?”
20. 20.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
21. 21.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) saying your name (d) stating why you called
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
24. 24.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) saying thank you (d) greeting first
25. 25.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) mumbling your name (d) chatting to others
26. 26.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) a noisy background (d) shouting into the phone
27. 27.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
29. 29.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
30. 30.True or false: “greeting first” is a rude phone habit. (a) False (b) True
31. 31.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) eating while talking (d) chatting to others
33. 33.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) shouting into the phone (d) eating while talking
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
36. 36.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) a noisy background (d) eating while talking
39. 39.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “stating why you called” is a rude phone habit. (a) True (b) False

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