Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 456 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) chatting to others (d) hanging up suddenly
2. 2.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) mumbling your name (d) a noisy background
5. 5.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) eating while talking (d) greeting first
8. 8.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) greeting first (d) hanging up suddenly
11. 11.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) hanging up suddenly (d) asking “Is now okay?”
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) calling at a fair time (d) stating why you called
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) stating why you called (d) shouting into the phone
15. 15.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) greeting first (d) asking “Is now okay?”
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
17. 17.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
18. 18.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
19. 19.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
22. 22.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) noting key details (d) eating while talking
23. 23.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) eating while talking (d) greeting first
24. 24.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
26. 26.True or false: “greeting first” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) shouting into the phone (d) not saying who you are
28. 28.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) speaking clearly (d) calling at a fair time
29. 29.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) chatting to others (d) calling at a fair time
31. 31.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
32. 32.True or false: “greeting first” is a polite phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
35. 35.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
36. 36.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) asking “Is now okay?” (d) shouting into the phone
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students