Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 457 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) not saying who you are (d) stating why you called
7. 7.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) hanging up suddenly (d) noting key details
8. 8.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) noting key details (d) asking “Is now okay?”
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
10. 10.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) eating while talking (d) stating why you called
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
18. 18.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
19. 19.True or false: “calling very late” is a rude phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
23. 23.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) calling at a fair time (d) a noisy background
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
26. 26.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
27. 27.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) saying your name (d) speaking clearly
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) shouting into the phone (d) calling at a fair time
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) shouting into the phone (d) noting key details
31. 31.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) greeting first (d) a noisy background
32. 32.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
33. 33.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) asking “Is now okay?”
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) noting key details (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) not saying who you are (d) saying thank you
37. 37.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) mumbling your name (d) saying thank you
38. 38.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) eating while talking (d) calling at a fair time
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) not saying who you are

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