Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 458 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) chatting to others (d) shouting into the phone
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “greeting first” is a polite phone habit. (a) False (b) True
7. 7.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) speaking clearly (d) calling very late
8. 8.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
9. 9.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
10. 10.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
11. 11.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) noting key details (d) a noisy background
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
15. 15.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) calling very late (d) hanging up suddenly
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) calling very late (d) eating while talking
18. 18.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
20. 20.Which of these is a rude phone habit? (a) eating while talking (b) asking “Is now okay?” (c) noting key details (d) saying thank you
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) calling very late (d) chatting to others
26. 26.True or false: “noting key details” is a polite phone habit. (a) False (b) True
27. 27.True or false: “greeting first” is a rude phone habit. (a) True (b) False
28. 28.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
29. 29.Which of these is a polite phone habit? (a) greeting first (b) a noisy background (c) mumbling your name (d) not saying who you are
30. 30.True or false: “saying your name” is a rude phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
32. 32.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) mumbling your name (d) stating why you called
33. 33.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
36. 36.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) a noisy background (d) mumbling your name
39. 39.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
40. 40.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students