Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 459 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) shouting into the phone (d) stating why you called
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
4. 4.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “calling very late” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
8. 8.Which of these is a polite phone habit? (a) a noisy background (b) asking “Is now okay?” (c) hanging up suddenly (d) not saying who you are
9. 9.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
10. 10.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) greeting first (d) asking “Is now okay?”
11. 11.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) asking “Is now okay?” (d) a noisy background
12. 12.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) a noisy background (d) shouting into the phone
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) saying your name (d) chatting to others
15. 15.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) speaking clearly (d) chatting to others
17. 17.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) eating while talking (d) chatting to others
18. 18.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) saying your name (d) asking “Is now okay?”
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “greeting first” is a polite phone habit. (a) True (b) False
24. 24.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) shouting into the phone (d) a noisy background
26. 26.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
27. 27.True or false: “noting key details” is a polite phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) hanging up suddenly (d) saying your name
30. 30.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) not saying who you are (d) noting key details
31. 31.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
33. 33.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) stating why you called (d) shouting into the phone
35. 35.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) calling at a fair time (d) asking “Is now okay?”
38. 38.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
39. 39.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
40. 40.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True

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