Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 460 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) not saying who you are (d) saying thank you
3. 3.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
5. 5.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) asking “Is now okay?” (d) mumbling your name
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) greeting first (d) not saying who you are
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
9. 9.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) asking “Is now okay?” (d) shouting into the phone
10. 10.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
12. 12.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
13. 13.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) saying thank you (d) mumbling your name
14. 14.True or false: “saying your name” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) calling at a fair time (d) saying your name
16. 16.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
17. 17.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) speaking clearly (d) hanging up suddenly
18. 18.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) eating while talking (d) hanging up suddenly
19. 19.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
20. 20.True or false: “calling very late” is a polite phone habit. (a) False (b) True
21. 21.True or false: “noting key details” is a polite phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) speaking clearly (d) greeting first
23. 23.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) greeting first (d) asking “Is now okay?”
24. 24.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
25. 25.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) calling very late (d) asking “Is now okay?”
28. 28.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
29. 29.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
31. 31.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) a noisy background (c) saying thank you (d) saying your name
34. 34.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
35. 35.True or false: “greeting first” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) hanging up suddenly (d) eating while talking
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) a noisy background (d) stating why you called
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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