Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 47 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) chatting to others (d) calling very late
2. 2.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) calling at a fair time (d) speaking clearly
3. 3.True or false: “saying your name” is a rude phone habit. (a) False (b) True
4. 4.Which of these is a polite phone habit? (a) calling at a fair time (b) a noisy background (c) calling very late (d) mumbling your name
5. 5.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) a noisy background (d) noting key details
8. 8.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
11. 11.Which of these is a rude phone habit? (a) speaking clearly (b) eating while talking (c) noting key details (d) greeting first
12. 12.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) greeting first (d) calling very late
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) calling at a fair time (d) calling very late
15. 15.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
16. 16.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
17. 17.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) saying thank you (d) greeting first
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) not saying who you are (d) eating while talking
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
21. 21.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) chatting to others (d) eating while talking
22. 22.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) eating while talking (d) shouting into the phone
23. 23.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) stating why you called (d) calling at a fair time
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) stating why you called (d) greeting first
26. 26.True or false: “calling very late” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) eating while talking (d) speaking clearly
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) not saying who you are (d) shouting into the phone
29. 29.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
32. 32.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) shouting into the phone (d) calling at a fair time
33. 33.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) stating why you called (d) chatting to others
38. 38.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) calling very late (d) speaking clearly

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