Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 461 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) mumbling your name (d) asking “Is now okay?”
3. 3.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
4. 4.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
5. 5.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) hanging up suddenly (d) calling at a fair time
6. 6.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
8. 8.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) calling at a fair time (d) stating why you called
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) hanging up suddenly (d) chatting to others
13. 13.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
14. 14.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) mumbling your name (d) asking “Is now okay?”
15. 15.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying thank you (c) eating while talking (d) calling very late
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
21. 21.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
22. 22.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) saying your name (d) eating while talking
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) asking “Is now okay?” (d) greeting first
25. 25.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) chatting to others (d) greeting first
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
30. 30.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
31. 31.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) eating while talking (d) asking “Is now okay?”
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) calling very late (d) noting key details
34. 34.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) calling at a fair time (d) saying thank you
35. 35.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
39. 39.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) mumbling your name (d) saying thank you
40. 40.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) calling very late (d) a noisy background

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