Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 462 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a polite phone habit. (a) False (b) True
2. 2.Which of these is a polite phone habit? (a) saying thank you (b) mumbling your name (c) chatting to others (d) not saying who you are
3. 3.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
4. 4.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
5. 5.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) greeting first (d) shouting into the phone
6. 6.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
7. 7.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) hanging up suddenly (d) calling very late
9. 9.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
10. 10.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) not saying who you are (d) noting key details
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) a noisy background (d) hanging up suddenly
12. 12.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
13. 13.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
14. 14.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) saying your name (d) calling very late
16. 16.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) chatting to others (d) saying thank you
17. 17.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) calling at a fair time (d) saying thank you
18. 18.True or false: “noting key details” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
20. 20.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
21. 21.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) calling at a fair time (d) hanging up suddenly
22. 22.Which of these is a rude phone habit? (a) hanging up suddenly (b) stating why you called (c) asking “Is now okay?” (d) speaking clearly
23. 23.True or false: “greeting first” is a rude phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) chatting to others (d) greeting first
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) saying your name
30. 30.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
32. 32.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
34. 34.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) saying thank you (d) calling very late
36. 36.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit

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