Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 463 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) saying thank you (b) eating while talking (c) saying your name (d) calling at a fair time
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) calling at a fair time (d) saying thank you
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
7. 7.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
8. 8.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
9. 9.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
10. 10.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
13. 13.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
14. 14.True or false: “calling very late” is a rude phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
16. 16.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) speaking clearly (d) noting key details
17. 17.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) saying your name
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) saying thank you (d) speaking clearly
20. 20.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) speaking clearly (d) mumbling your name
21. 21.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) calling at a fair time (d) chatting to others
22. 22.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) saying thank you (d) hanging up suddenly
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) saying thank you (d) mumbling your name
25. 25.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) asking “Is now okay?” (d) speaking clearly
26. 26.True or false: “saying your name” is a polite phone habit. (a) False (b) True
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
29. 29.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
31. 31.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) eating while talking (d) shouting into the phone
32. 32.True or false: “greeting first” is a polite phone habit. (a) True (b) False
33. 33.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) greeting first (d) mumbling your name
35. 35.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
36. 36.True or false: “noting key details” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) shouting into the phone (d) asking “Is now okay?”
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit

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