Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 464 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “saying your name” is a polite phone habit. (a) False (b) True
5. 5.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) noting key details (d) stating why you called
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) speaking clearly (d) not saying who you are
10. 10.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) eating while talking (d) asking “Is now okay?”
12. 12.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) asking “Is now okay?” (d) a noisy background
15. 15.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
16. 16.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
17. 17.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) shouting into the phone (d) a noisy background
18. 18.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
21. 21.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) shouting into the phone (d) hanging up suddenly
24. 24.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) saying your name (d) shouting into the phone
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) a noisy background (d) speaking clearly
27. 27.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.Which of these is a rude phone habit? (a) chatting to others (b) speaking clearly (c) asking “Is now okay?” (d) calling at a fair time
31. 31.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
35. 35.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
36. 36.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) stating why you called
37. 37.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
38. 38.True or false: “greeting first” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) noting key details (d) not saying who you are
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”

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