Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 465 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
3. 3.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
4. 4.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) hanging up suddenly (d) stating why you called
7. 7.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) calling very late (d) shouting into the phone
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
10. 10.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) hanging up suddenly (d) noting key details
11. 11.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) asking “Is now okay?” (d) chatting to others
12. 12.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
13. 13.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
14. 14.True or false: “greeting first” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) saying your name (d) mumbling your name
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) hanging up suddenly (d) a noisy background
18. 18.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) shouting into the phone (d) eating while talking
19. 19.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) saying thank you (d) speaking clearly
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) greeting first (d) chatting to others
22. 22.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
23. 23.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
24. 24.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
25. 25.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
26. 26.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) asking “Is now okay?” (d) shouting into the phone
28. 28.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) asking “Is now okay?” (d) noting key details
29. 29.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) speaking clearly (d) greeting first
33. 33.True or false: “noting key details” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) asking “Is now okay?” (d) not saying who you are
35. 35.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
36. 36.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) asking “Is now okay?” (d) mumbling your name
37. 37.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
38. 38.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
39. 39.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
40. 40.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off

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