Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 466 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
2. 2.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
3. 3.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
4. 4.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
5. 5.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) asking “Is now okay?” (d) mumbling your name
9. 9.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
11. 11.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) mumbling your name (d) shouting into the phone
13. 13.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) saying thank you (d) stating why you called
16. 16.True or false: “saying your name” is a polite phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
20. 20.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) saying thank you (d) mumbling your name
21. 21.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) stating why you called (d) chatting to others
23. 23.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) stating why you called (d) shouting into the phone
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) stating why you called (d) asking “Is now okay?”
28. 28.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) hanging up suddenly (d) saying your name
33. 33.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) hanging up suddenly (d) mumbling your name
34. 34.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) calling at a fair time (d) shouting into the phone
35. 35.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) greeting first (d) eating while talking
36. 36.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
37. 37.True or false: “greeting first” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
40. 40.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) calling at a fair time (d) asking “Is now okay?”

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