Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 467 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) saying your name (d) chatting to others
3. 3.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) asking “Is now okay?” (d) mumbling your name
4. 4.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) a noisy background (d) mumbling your name
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) saying your name (d) noting key details
7. 7.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “saying your name” is a rude phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
12. 12.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
13. 13.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) shouting into the phone (d) asking “Is now okay?”
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
16. 16.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
17. 17.True or false: “noting key details” is a rude phone habit. (a) False (b) True
18. 18.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
19. 19.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
23. 23.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) asking “Is now okay?” (d) saying thank you
25. 25.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) saying thank you (d) saying your name
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) mumbling your name (d) greeting first
28. 28.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
29. 29.True or false: “greeting first” is a rude phone habit. (a) True (b) False
30. 30.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) eating while talking (d) a noisy background
34. 34.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
35. 35.True or false: “greeting first” is a polite phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) not saying who you are (d) calling at a fair time
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) greeting first (d) shouting into the phone
40. 40.True or false: “noting key details” is a polite phone habit. (a) False (b) True

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