Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 468 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) shouting into the phone (d) asking “Is now okay?”
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) stating why you called (d) not saying who you are
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) calling at a fair time (d) noting key details
6. 6.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) not saying who you are (d) calling very late
7. 7.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) hanging up suddenly (d) mumbling your name
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) a noisy background (d) not saying who you are
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) calling at a fair time (d) calling very late
16. 16.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) shouting into the phone (d) calling at a fair time
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
18. 18.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) stating why you called (d) greeting first
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
24. 24.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) hanging up suddenly (d) saying thank you
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
26. 26.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
27. 27.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
28. 28.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) greeting first (d) stating why you called
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) speaking clearly (d) asking “Is now okay?”
32. 32.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
33. 33.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) chatting to others (d) not saying who you are
34. 34.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
36. 36.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
37. 37.True or false: “noting key details” is a polite phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) calling very late (d) hanging up suddenly
40. 40.True or false: “saying thank you” is a rude phone habit. (a) False (b) True

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