Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 469 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
2. 2.True or false: “greeting first” is a polite phone habit. (a) True (b) False
3. 3.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
4. 4.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
5. 5.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
6. 6.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
7. 7.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
8. 8.True or false: “saying your name” is a polite phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) speaking clearly (d) hanging up suddenly
12. 12.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) not saying who you are (d) hanging up suddenly
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
14. 14.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) noting key details (d) not saying who you are
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) not saying who you are (d) eating while talking
17. 17.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) asking “Is now okay?” (d) speaking clearly
18. 18.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) speaking clearly (d) shouting into the phone
19. 19.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
20. 20.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
21. 21.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) shouting into the phone (d) asking “Is now okay?”
22. 22.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
23. 23.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
24. 24.Which of these is a rude phone habit? (a) eating while talking (b) asking “Is now okay?” (c) stating why you called (d) speaking clearly
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “noting key details” is a rude phone habit. (a) False (b) True
29. 29.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) noting key details (d) saying thank you
30. 30.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
31. 31.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
32. 32.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
33. 33.Which of these is a rude phone habit? (a) saying your name (b) mumbling your name (c) calling at a fair time (d) stating why you called
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) a noisy background (d) speaking clearly
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) saying your name (d) greeting first
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) eating while talking (d) speaking clearly
38. 38.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “calling very late” is a polite phone habit. (a) False (b) True

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