Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 470 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
2. 2.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) shouting into the phone (d) speaking clearly
6. 6.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) stating why you called (d) calling very late
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying your name (d) mumbling your name
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “noting key details” is a polite phone habit. (a) True (b) False
11. 11.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
12. 12.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) greeting first (d) asking “Is now okay?”
14. 14.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) greeting first (d) speaking clearly
15. 15.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) chatting to others (d) noting key details
17. 17.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
18. 18.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) a noisy background (d) greeting first
19. 19.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) mumbling your name (b) calling at a fair time (c) shouting into the phone (d) hanging up suddenly
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) mumbling your name (d) eating while talking
22. 22.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) chatting to others (d) saying your name
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) eating while talking (d) calling at a fair time
25. 25.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
26. 26.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) greeting first (d) eating while talking
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
28. 28.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
29. 29.True or false: “greeting first” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
32. 32.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) asking “Is now okay?” (d) eating while talking
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
34. 34.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling very late (d) saying thank you
35. 35.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) saying your name (d) eating while talking
37. 37.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
38. 38.True or false: “saying your name” is a rude phone habit. (a) True (b) False
39. 39.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) stating why you called (d) saying thank you

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