Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 48 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) stating why you called (d) shouting into the phone
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) hanging up suddenly (d) greeting first
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) noting key details (d) asking “Is now okay?”
5. 5.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
6. 6.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) stating why you called (d) calling at a fair time
10. 10.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) a noisy background (d) calling very late
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
12. 12.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) stating why you called (d) saying your name
14. 14.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
15. 15.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) mumbling your name (d) eating while talking
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) mumbling your name
18. 18.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
21. 21.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) shouting into the phone (d) stating why you called
22. 22.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
25. 25.Which of these is a rude phone habit? (a) stating why you called (b) hanging up suddenly (c) asking “Is now okay?” (d) calling at a fair time
26. 26.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) saying thank you (d) speaking clearly
28. 28.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) saying your name (d) not saying who you are
29. 29.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
32. 32.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) shouting into the phone (d) noting key details
34. 34.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) chatting to others (d) greeting first
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) hanging up suddenly (d) calling very late
38. 38.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) calling very late (d) stating why you called
40. 40.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit

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