Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 471 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) noting key details (d) saying thank you
2. 2.True or false: “greeting first” is a rude phone habit. (a) True (b) False
3. 3.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
4. 4.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) shouting into the phone (d) hanging up suddenly
5. 5.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) saying your name (d) mumbling your name
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) mumbling your name (d) calling at a fair time
8. 8.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
10. 10.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) calling very late (d) asking “Is now okay?”
12. 12.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) asking “Is now okay?” (d) noting key details
13. 13.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
15. 15.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
16. 16.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) saying thank you (d) speaking clearly
20. 20.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) asking “Is now okay?” (d) stating why you called
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “noting key details” is a polite phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) stating why you called (d) mumbling your name
26. 26.True or false: “calling very late” is a polite phone habit. (a) False (b) True
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
29. 29.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) speaking clearly (d) greeting first
32. 32.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) saying your name (d) greeting first
33. 33.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
34. 34.True or false: “greeting first” is a polite phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) speaking clearly (d) mumbling your name
36. 36.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) a noisy background (d) noting key details
38. 38.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
40. 40.True or false: “calling very late” is a rude phone habit. (a) True (b) False

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