Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 472 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
3. 3.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) saying your name (d) calling at a fair time
5. 5.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
6. 6.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
7. 7.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
8. 8.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
11. 11.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) shouting into the phone (d) saying your name
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) greeting first (d) speaking clearly
15. 15.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
16. 16.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) calling very late (d) chatting to others
17. 17.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying your name (c) asking “Is now okay?” (d) speaking clearly
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) chatting to others (d) mumbling your name
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
24. 24.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) mumbling your name (d) shouting into the phone
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) calling very late (d) a noisy background
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.Which of these is a rude phone habit? (a) saying your name (b) calling very late (c) greeting first (d) speaking clearly
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) not saying who you are (d) calling at a fair time
31. 31.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) not saying who you are (d) a noisy background
32. 32.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a rude phone habit? (a) chatting to others (b) stating why you called (c) speaking clearly (d) asking “Is now okay?”
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) chatting to others (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) stating why you called (d) hanging up suddenly
38. 38.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) calling very late (d) greeting first
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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