Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 473 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) a noisy background (d) saying your name
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
5. 5.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) speaking clearly (d) shouting into the phone
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
8. 8.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) calling at a fair time (d) asking “Is now okay?”
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) stating why you called (d) speaking clearly
11. 11.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) stating why you called (d) speaking clearly
12. 12.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
14. 14.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) noting key details (d) chatting to others
16. 16.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
17. 17.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
19. 19.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) noting key details (d) mumbling your name
20. 20.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) speaking clearly (d) shouting into the phone
22. 22.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) stating why you called (d) noting key details
23. 23.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
24. 24.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) a noisy background (d) shouting into the phone
26. 26.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
27. 27.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) a noisy background (d) hanging up suddenly
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) not saying who you are (d) calling very late
30. 30.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
31. 31.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
32. 32.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) noting key details (d) shouting into the phone
33. 33.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
35. 35.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) not saying who you are (d) speaking clearly
38. 38.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True

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