Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 474 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
2. 2.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) a noisy background (d) hanging up suddenly
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) saying thank you (d) not saying who you are
4. 4.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
5. 5.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
6. 6.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “calling very late” is a polite phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) chatting to others (b) saying thank you (c) calling at a fair time (d) saying your name
10. 10.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
14. 14.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
15. 15.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
16. 16.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) hanging up suddenly (d) not saying who you are
18. 18.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) calling at a fair time (d) calling very late
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
23. 23.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
24. 24.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
25. 25.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
26. 26.True or false: “noting key details” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) hanging up suddenly (d) eating while talking
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) greeting first (d) saying your name
30. 30.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
31. 31.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
32. 32.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) not saying who you are (d) saying your name
33. 33.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) mumbling your name (d) asking “Is now okay?”
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) greeting first (d) hanging up suddenly
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) eating while talking (d) hanging up suddenly
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit

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