Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 475 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
2. 2.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) eating while talking (d) asking “Is now okay?”
3. 3.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
4. 4.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
5. 5.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) stating why you called (d) greeting first
8. 8.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
11. 11.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) calling very late (d) greeting first
13. 13.True or false: “noting key details” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
15. 15.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) saying thank you (d) chatting to others
16. 16.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) asking “Is now okay?” (d) eating while talking
17. 17.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) speaking clearly (d) shouting into the phone
20. 20.True or false: “greeting first” is a rude phone habit. (a) True (b) False
21. 21.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) eating while talking (d) saying your name
23. 23.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) mumbling your name (d) saying thank you
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) noting key details (d) hanging up suddenly
27. 27.Which of these is a rude phone habit? (a) chatting to others (b) stating why you called (c) asking “Is now okay?” (d) calling at a fair time
28. 28.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) a noisy background (d) greeting first
30. 30.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) saying your name (d) eating while talking
31. 31.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) stating why you called (d) a noisy background
32. 32.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) not saying who you are (d) noting key details
36. 36.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
37. 37.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) saying thank you (d) mumbling your name
38. 38.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
39. 39.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
40. 40.Which of these is a polite phone habit? (a) a noisy background (b) calling at a fair time (c) shouting into the phone (d) calling very late

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