Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 476 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
2. 2.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
7. 7.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
8. 8.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) not saying who you are (d) shouting into the phone
10. 10.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) calling at a fair time (d) calling very late
12. 12.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) eating while talking (d) saying your name
13. 13.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
14. 14.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) stating why you called (d) eating while talking
16. 16.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
18. 18.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) stating why you called (d) shouting into the phone
19. 19.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) asking “Is now okay?” (d) stating why you called
20. 20.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
21. 21.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
22. 22.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
23. 23.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) a noisy background (d) speaking clearly
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
29. 29.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) mumbling your name (d) saying your name
30. 30.Which of these is a rude phone habit? (a) calling very late (b) stating why you called (c) saying your name (d) speaking clearly
31. 31.True or false: “greeting first” is a polite phone habit. (a) False (b) True
32. 32.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) greeting first (d) not saying who you are
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) asking “Is now okay?” (d) calling at a fair time
34. 34.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) saying your name (d) chatting to others
35. 35.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “noting key details” is a polite phone habit. (a) True (b) False
38. 38.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) shouting into the phone (d) saying your name
39. 39.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) noting key details (d) shouting into the phone
40. 40.True or false: “noting key details” is a rude phone habit. (a) False (b) True

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