Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 477 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
2. 2.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) calling very late (d) greeting first
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
6. 6.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
7. 7.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “noting key details” is a rude phone habit. (a) False (b) True
10. 10.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
13. 13.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
16. 16.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
17. 17.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
18. 18.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) shouting into the phone (d) chatting to others
20. 20.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) calling at a fair time (d) saying your name
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
25. 25.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) saying your name (d) speaking clearly
26. 26.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) stating why you called (d) eating while talking
28. 28.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) a noisy background (d) mumbling your name
29. 29.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
30. 30.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) speaking clearly (d) noting key details
32. 32.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) not saying who you are (d) calling at a fair time
34. 34.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) hanging up suddenly (d) saying your name
37. 37.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) a noisy background (d) saying your name
38. 38.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
39. 39.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
40. 40.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) noting key details (d) asking “Is now okay?”

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