Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 478 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
3. 3.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) speaking clearly (d) saying thank you
6. 6.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) not saying who you are (d) chatting to others
7. 7.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
9. 9.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) asking “Is now okay?” (d) shouting into the phone
11. 11.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) stating why you called (d) asking “Is now okay?”
12. 12.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) not saying who you are (d) greeting first
14. 14.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
17. 17.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
18. 18.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) shouting into the phone (d) eating while talking
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) calling very late (d) hanging up suddenly
22. 22.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “greeting first” is a polite phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) hanging up suddenly (d) mumbling your name
27. 27.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) not saying who you are (d) mumbling your name
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) saying your name (d) mumbling your name
30. 30.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
32. 32.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) noting key details (d) hanging up suddenly
33. 33.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
35. 35.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) noting key details (d) hanging up suddenly
36. 36.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
37. 37.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) eating while talking (d) not saying who you are
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit

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