Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 479 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) saying your name (d) mumbling your name
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) hanging up suddenly (d) asking “Is now okay?”
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) stating why you called (d) hanging up suddenly
5. 5.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
7. 7.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) saying thank you (d) stating why you called
8. 8.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
9. 9.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
10. 10.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) noting key details (d) not saying who you are
11. 11.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) asking “Is now okay?” (d) stating why you called
12. 12.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) eating while talking (d) shouting into the phone
13. 13.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
15. 15.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) noting key details (d) saying thank you
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “saying your name” is a polite phone habit. (a) True (b) False
20. 20.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
21. 21.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying thank you (c) greeting first (d) calling at a fair time
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.True or false: “greeting first” is a rude phone habit. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) asking “Is now okay?” (d) greeting first
25. 25.True or false: “calling very late” is a rude phone habit. (a) True (b) False
26. 26.True or false: “greeting first” is a polite phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) calling at a fair time (d) speaking clearly
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) calling very late (d) asking “Is now okay?”
32. 32.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) saying thank you (d) eating while talking
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) saying your name (d) not saying who you are
34. 34.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) not saying who you are (d) speaking clearly
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit

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