Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 480 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) shouting into the phone (d) asking “Is now okay?”
2. 2.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) greeting first (d) hanging up suddenly
3. 3.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) saying thank you (d) mumbling your name
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) greeting first (d) calling at a fair time
5. 5.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) noting key details (d) calling very late
6. 6.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) a noisy background (d) shouting into the phone
7. 7.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) greeting first (d) speaking clearly
10. 10.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) not saying who you are
11. 11.True or false: “noting key details” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) greeting first (d) mumbling your name
18. 18.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) not saying who you are (d) saying your name
20. 20.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) saying your name (d) greeting first
22. 22.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) not saying who you are (d) stating why you called
24. 24.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
25. 25.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) asking “Is now okay?” (d) eating while talking
26. 26.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) chatting to others (d) mumbling your name
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
29. 29.True or false: “greeting first” is a rude phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) saying your name (d) hanging up suddenly
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
32. 32.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) saying thank you (d) speaking clearly
34. 34.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) shouting into the phone (d) speaking clearly
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
36. 36.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) noting key details (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) not saying who you are (d) saying thank you
38. 38.True or false: “noting key details” is a polite phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) hanging up suddenly (d) greeting first
40. 40.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question

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