Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 49 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) mumbling your name (d) a noisy background
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) eating while talking (d) greeting first
5. 5.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) asking “Is now okay?” (d) saying your name
6. 6.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
7. 7.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
8. 8.Which of these is a polite phone habit? (a) saying your name (b) calling very late (c) eating while talking (d) a noisy background
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
10. 10.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) shouting into the phone (d) speaking clearly
15. 15.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) mumbling your name (d) saying thank you
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) calling very late (d) shouting into the phone
25. 25.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) calling at a fair time (d) saying thank you
27. 27.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) chatting to others (d) saying thank you
28. 28.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) shouting into the phone (d) noting key details
29. 29.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
30. 30.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) saying your name (d) a noisy background
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) mumbling your name (d) calling very late
33. 33.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
35. 35.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit

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