Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 481 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) calling very late (d) eating while talking
2. 2.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) mumbling your name (d) chatting to others
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) noting key details (d) stating why you called
4. 4.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) a noisy background (d) saying your name
5. 5.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
8. 8.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
9. 9.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
12. 12.True or false: “calling very late” is a polite phone habit. (a) False (b) True
13. 13.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) noting key details (d) mumbling your name
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) a noisy background (d) not saying who you are
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.True or false: “saying your name” is a polite phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
21. 21.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
27. 27.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) a noisy background (d) speaking clearly
28. 28.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) speaking clearly (d) chatting to others
33. 33.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) hanging up suddenly (d) greeting first
34. 34.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
35. 35.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) chatting to others (d) hanging up suddenly
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) hanging up suddenly (d) calling very late
37. 37.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) calling at a fair time (d) noting key details
38. 38.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) asking “Is now okay?” (d) saying thank you
39. 39.Which of these is a rude phone habit? (a) chatting to others (b) saying your name (c) saying thank you (d) asking “Is now okay?”
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”

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