Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 482 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) eating while talking (d) speaking clearly
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
5. 5.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) calling at a fair time (d) noting key details
6. 6.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) speaking clearly (d) not saying who you are
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) saying your name (d) greeting first
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a rude phone habit? (a) not saying who you are (b) stating why you called (c) saying your name (d) calling at a fair time
13. 13.True or false: “calling very late” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
16. 16.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) asking “Is now okay?” (d) chatting to others
17. 17.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) hanging up suddenly (d) shouting into the phone
18. 18.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) not saying who you are (d) stating why you called
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) chatting to others (d) mumbling your name
21. 21.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling very late (d) saying thank you
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) saying thank you (d) shouting into the phone
24. 24.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
25. 25.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) asking “Is now okay?” (d) hanging up suddenly
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) chatting to others (d) hanging up suddenly
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) speaking clearly (d) asking “Is now okay?”
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) eating while talking (d) a noisy background
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) shouting into the phone (d) a noisy background
32. 32.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) hanging up suddenly (d) a noisy background
33. 33.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
34. 34.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
38. 38.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
39. 39.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) noting key details (d) hanging up suddenly
40. 40.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) mumbling your name (d) shouting into the phone

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