Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 483 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) chatting to others (d) a noisy background
3. 3.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
4. 4.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
5. 5.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
7. 7.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
9. 9.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) calling at a fair time (d) noting key details
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
11. 11.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
16. 16.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) greeting first (d) asking “Is now okay?”
17. 17.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
19. 19.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) chatting to others (d) saying your name
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) not saying who you are (d) calling very late
22. 22.True or false: “saying your name” is a polite phone habit. (a) True (b) False
23. 23.True or false: “greeting first” is a rude phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) not saying who you are (d) asking “Is now okay?”
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) saying thank you (d) speaking clearly
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
30. 30.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) saying thank you (d) calling very late
36. 36.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) chatting to others (d) eating while talking
37. 37.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
38. 38.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) not saying who you are (d) hanging up suddenly
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students