Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 484 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
2. 2.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) asking “Is now okay?” (d) hanging up suddenly
4. 4.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) calling very late (d) hanging up suddenly
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
8. 8.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) stating why you called (d) chatting to others
11. 11.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
12. 12.True or false: “calling very late” is a rude phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) a noisy background (d) noting key details
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) saying your name (d) eating while talking
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) asking “Is now okay?” (d) hanging up suddenly
19. 19.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) calling very late (d) not saying who you are
23. 23.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
25. 25.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
26. 26.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) calling very late (d) not saying who you are
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) hanging up suddenly (d) eating while talking
30. 30.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) speaking clearly (d) shouting into the phone
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) noting key details (d) stating why you called
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
34. 34.True or false: “saying your name” is a rude phone habit. (a) True (b) False
35. 35.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) stating why you called (d) calling at a fair time
36. 36.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) noting key details (d) speaking clearly
37. 37.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
39. 39.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) stating why you called (d) mumbling your name
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) hanging up suddenly (c) speaking clearly (d) greeting first

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