Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 485 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
2. 2.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
3. 3.True or false: “greeting first” is a polite phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) shouting into the phone (d) greeting first
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
6. 6.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) noting key details (d) calling very late
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
9. 9.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
10. 10.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
11. 11.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) calling very late
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) greeting first (d) hanging up suddenly
14. 14.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) saying your name (d) saying thank you
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
18. 18.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) greeting first (d) saying your name
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
22. 22.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) a noisy background (d) hanging up suddenly
24. 24.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
25. 25.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) shouting into the phone (d) eating while talking
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) mumbling your name (d) stating why you called
28. 28.True or false: “saying your name” is a rude phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
31. 31.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
32. 32.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) speaking clearly (d) not saying who you are
33. 33.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
34. 34.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) speaking clearly (d) not saying who you are
35. 35.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) chatting to others (d) eating while talking
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) greeting first (d) saying your name
37. 37.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
38. 38.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
39. 39.True or false: “greeting first” is a rude phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students