Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 486 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) eating while talking (d) saying thank you
4. 4.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) saying your name (d) shouting into the phone
7. 7.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
8. 8.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
9. 9.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
10. 10.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) asking “Is now okay?” (d) calling very late
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) saying your name (d) noting key details
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) shouting into the phone (d) calling at a fair time
13. 13.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) not saying who you are (d) saying your name
14. 14.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
18. 18.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) calling very late (d) saying your name
23. 23.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) speaking clearly (d) greeting first
25. 25.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) not saying who you are (d) saying thank you
27. 27.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) eating while talking (d) chatting to others
31. 31.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) a noisy background (d) chatting to others
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) speaking clearly (d) shouting into the phone
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
37. 37.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) noting key details (d) saying thank you
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) saying your name (d) mumbling your name

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